Privacy Policy
Customers, Potential Customers, and Newsletter Recipients at R-report
At R-report ("R-report"), we prioritize your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, disclose, and protect your personal information in compliance with Japanese data protection laws, including the Act on the Protection of Personal Information (APPI).
1. Data Controller
The entity responsible for your personal data is:
R-report
info@r-report.com
If you have any questions about our processing of your personal data, you are always welcome to contact us at the above email address.
2. Categories of Personal Data
The personal data we process about you as a customer, potential customer, or newsletter recipient may include:
- Identifying information: name, company name, address, telephone number, email address, company registration number, and customer number
- Subscription history
- Payment history and payment details
- Information included in our correspondence with you
- Images/video
- Cookies and electronic traces
3. Purpose and Legal Basis for Processing
Our data processing activities have the following purposes and legal bases:
- Management of Existing and Potential Customer Relationships
- Marketing, Newsletters, and Customer Relationship Building
- Social Media Platforms
- Cookies and Electronic Traces
We process your identifying information, payment details, electronic traces from your interactions on our website, and information included in our correspondence with you. This processing is necessary for entering into and performing a contract (APPI Article 16).
To build and develop customer relationships, including sending newsletters, we process identifying information, subscription history, and information included in our correspondence with you. This processing is necessary for our legitimate interests, which are not overridden by your interests. These legitimate interests include promoting our services and providing the best possible service and special offers to our customers (APPI Article 16).
When you interact with R-report’s social media pages, data is collected about you. This processing enables R-report to gain insights into visitor interactions and respond to inquiries. The legitimate interest pursued by R-report is understanding visitor interactions and managing customer relationships on social media platforms (APPI Article 16).
When you visit our website, cookies are placed, and we collect your IP address and data about your use of the website. Some cookies are necessary for website functionality, while others serve functional, statistical, or marketing purposes and can be selected or deselected in your cookie consent. This processing is based on your consent and our legitimate interests in providing a functional and relevant website (APPI Article 16 and Article 17).
4. Categories of Recipients
R-report will only disclose your information in strict compliance with Japanese data protection laws. We will assess each case to determine if disclosure requires your explicit consent or if it can occur on a different legal basis. We may disclose personal data to the following categories of recipients:
- Data processors based on data processing agreements
- Banks in connection with payment administration
- Debt collection and credit rating agencies when granting credit and in case of default on loans/credits
- Public authorities for statutory reporting
- Collaborators who are independent data controllers
5. Transfer to Third Countries
In some cases, your personal data may be transferred to data processors in countries outside Japan. We will only transfer personal data to countries that provide an adequate level of data protection as recognized by the Japanese government or who have provided the required data protection guarantees. For more information, contact us at info@r-report.com
6. Data Retention and Deletion
We delete your data when it is no longer necessary for the purposes for which it was collected. To ensure proper handling of recurring customer relationships, potential complaints, warranty and bookkeeping obligations, and other obligations, we retain the data for up to five (5) years from the end of the customer relationship. For future and potential customers covered by marketing-related activities, we comply with applicable laws and fair marketing practices.
7. Your Rights
Under Japanese law, you have the following rights regarding your personal data:
- The right to request access to, and rectification or erasure of, your personal data.
- The right to request restriction of processing or to object to processing, particularly in the case of profiling and direct marketing.
- In some cases, the right to receive personal data you provided in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.
- The right to withdraw your consent at any time if we process your personal data based on your consent.
To exercise any of these rights, please contact our legal department at info@r-report.jp. We will assess whether it is possible to accommodate your request and will respond as soon as possible, and no later than one month after receiving your request.
If you are not satisfied with our response or disagree with our processing of your personal data, you can file a complaint with the Personal Information Protection Commission (PPC). Visit their website for more information.
8. Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.
This privacy policy was last updated on June 7, 2024.
Contact Information:
R-report
info@r-report.com
For any further inquiries or concerns about your personal data, please do not hesitate to contact us.